Shipping
We want to make receiving your Castella order as seamless as possible.
Australian Orders
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Free Shipping for all Australian retail orders over $300.
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A flat-rate delivery fee of $16.00 + GST applies to all other orders.
Orders placed by 1:00pm will be shipped the same day, subject to stock availability and customer payment terms.
We exclusively use StarTrack Premium Express, TNT, and Australia Post Express for all deliveries. Delivery lead time is typically 1–2 business days from the date of dispatch.
Please note:
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Next business day delivery is only available within the Express Post delivery network. To check if your location is eligible, please view the Domestic Delivery Estimator.
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While we aim to dispatch orders promptly, we cannot guarantee next-day delivery or accept responsibility for delays caused by circumstances beyond our control.
International Orders
For international orders, estimated delivery is up to 21 business days.
Your order will be charged in Australian dollars (AUD) unless another currency is selected during checkout, and prices will exclude Australian GST (Goods and Services Tax).
Please be aware:
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Customs policies vary from country to country. International orders may be subject to local customs duties, taxes, and associated fees.
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These costs are the responsibility of the recipient and are charged once your parcel reaches its destination.
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If your order exceeds the customs threshold, our logistics partner may charge an additional handling fee for customs clearance.
For more information about your country’s customs policies, we recommend contacting your local customs office.
Questions?
If you have any questions about shipping, please reach out to our team at castella@castella.com.au — we’re here to help.