Orders can be placed directly via our website or by contacting us at castella@castella.com.au.

Most orders are dispatched within 1-2 business days. Custom or larger orders may take longer — if you're working to a specific deadline, please reach out to us.

Yes, we’re happy to provide tailored quotes for larger orders. Simply email us at castella@castella.com.au with your project details, and our team will be in touch.

If you need to make changes, please contact us at castella@castella.com.au as soon as possible. While we can’t always make changes once your order is in progress, we’ll do our best to help.

Yes, stock availability is displayed on each product page. For bulk orders or specific quantities, feel free to contact us.

Yes. Once your order has been dispatched, you’ll receive an email with tracking details so you can follow its journey.

We offer free shipping on Australian retail orders over $300. Orders below this incur a flat rate of $16 + GST.

Yes, we use premium express services for most Australian deliveries. Delivery is typically within 1-2 business days.

Yes, we ship worldwide. Delivery timeframes and costs vary depending on location. Visit our Shipping Policy for more details.

Yes, orders can be collected from our Hobart showroom. Please contact us at castella@castella.com.au in advance to ensure your order is ready for collection.

Yes, orders can be collected from our Hobart showroom. Please contact us at castella@castella.com.au in advance to ensure your order is ready for collection.

To arrange a return, please contact us at castella@castella.com.au with your order details. Visit our Returns Policy for full guidance.

Return shipping is the responsibility of the customer. We recommend using a trackable service to ensure your return reaches us safely.

We’re here to make things right. Please contact us at castella@castella.com.au within 7 days of receiving your order, and we’ll work quickly to resolve the issue.

Yes. We recommend 316 Stainless Steel and PVD-coated products for enhanced durability in coastal environments. These materials are naturally resistant to corrosion and designed to withstand harsher conditions.

Yes, many of our ranges are designed to complement each other. If you’d like guidance on selecting matching pieces, reach out to us at castella@castella.com.au — we’re here to help.

Visit our Care & Maintenance page for detailed cleaning guidance by material type. Taking a little extra care will ensure your hardware continues to look beautiful for years to come.

Yes, all Castella hardware includes the appropriate screws and fixings required for installation. If you need alternative screw sizes or specifications for your project, please contact us at castella@castella.com.au, and we’ll be happy to advise.

Our standard screws are designed for common joinery thicknesses. If you require alternative screw sizes or specifications, please contact us at castella@castella.com.au for tailored advice.

Yes, we can provide replacement screws and fixings for Castella products. Please contact us at castella@castella.com.au with your product details, andwe’llassistyou.

Yes, we proudly offer a Lifetime Warranty on all our products. This covers defects in materials and workmanship under normal use.

For full details and conditions, visit our Warranty page.

Many of our products are proudly designed and made right here in Tasmania — celebrating local craftsmanship and homegrown talent.

In addition to our Australian-made collections, we collaborate with a global network of master artisans — from Italian sandcast bronze to India’s most detailed brass craftsmanship — ensuring every Castella piece meets our exacting standards.

This balance of local pride and global expertise allows us to create exceptional hardware that elevates spaces with enduring style.

Our Trade Accounts are designed to support design professionals — offering exclusive pricing, streamlined ordering, and priority support for your projects.

Simply visit our Trade Account Application page and complete the form.

Yes, we offer a range of customisation options. Contact us at castella@castella.com.au with your project details, and our team will guide you through the process.

For bespoke projects, email castella@castella.com.au with your requirements, and we’ll discuss your vision in detail.

Samples are available exclusively to Trade Account holders. If you’re working on a project and would like to discuss sample options, please contact us at castella@castella.com.au.

Absolutely. Digital brochures are available to everyone, while printed brochures can be requested by contacting castella@castella.com.au.

We accept credit card payments (excluding Diners Club)anddirect transfers.

Yes, credit accounts may be available for approved Trade Account holders. Contact us directly at castella@castella.com.au for details.

Our showroom is located at:

24/26 Station St, Moonah TAS 7009
Monday – Friday: 8am – 5pm

We partner with select resellers across Australia. Visit our Store Locator to find a location near you.

Most resellers display selected ranges rather than carrying full stock. Contact the reseller directly for availability.

Our office is open Monday to Friday, 8am – 5pm.

You can email us at castella@castella.com.au for all inquiriesor call us on1300 717 120.