Privacy Policy
At Castella Australia, we are committed to protecting your privacy and ensuring your personal information is handled with care. This policy outlines how we manage your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
This policy applies to all personal information collected through our website (www.castella.com.au) as well as any offline interactions such as phone, email, or in person.
What Information We Collect
The types of personal information we may collect include:
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Your Name
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Business Name
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Delivery Address
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Phone Number
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Email Address
This information may be collected in various ways, including:
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Phone and email correspondence
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Our website: www.castella.com.au
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Your website
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Social media platforms
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Public media and publications
Why We Collect Your Information
We collect this information for purposes connected to our business operations, including:
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Providing you with quality service. This information allows us to deliver products, complete transactions, and respond to your inquiries.
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Sharing relevant offers. We may use your information to provide offers that are tailored to your interests. You may unsubscribe from our marketing lists at any time.
Who We May Share Your Information With
Castella Australia may disclose your personal information to:
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Service providers who assist us in delivering services, such as delivery companies, marketing agencies, research providers, and legal or financial consultants.
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Authorities when required or authorised by law.
In some cases, your data may be transferred to service providers located outside of Australia. In these instances, we take reasonable steps to ensure your data is managed securely and in accordance with Australian privacy laws.
How Long We Retain Your Data
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
When your information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Your Rights
Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:
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Access the personal information we hold about you.
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Request corrections if you believe any information we hold is inaccurate or incomplete.
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Request deletion of your personal information, where applicable by law.
To exercise any of these rights, please contact us at castella@castella.com.au.
How We Protect Your Information
We are committed to keeping your personal information secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard your data and protect it from:
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Unauthorised access
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Misuse
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Interference
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Loss
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Modification or disclosure
While we take reasonable steps to secure your information, please be aware that no method of online transmission is entirely risk-free. Any exchange of information over the internet is carried out at your own risk.
Cookies
Our website may use cookies from time to time. Cookies are small text files stored in your browser that help enhance your browsing experience by remembering your preferences.
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Cookies alone do not reveal your email address or other identifiable details.
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However, they may allow third parties (such as Google and Facebook) to show our advertisements on your social media feeds as part of our retargeting campaigns.
Managing Cookies:
You can choose to disable cookies via your browser settings. Please note that disabling cookies may affect your experience on our website.
Web Beacons
We may also use web beacons (also known as Clear GIFs) to monitor website activity. Web beacons are small pieces of code that track user behaviour, such as:
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Counting website visitors
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Delivering cookies to visitors' browsers
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Tracking how visitors interact with certain pages
Children’s Privacy
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from minors.
If we become aware that we have inadvertently collected information from someone under 16, we will delete it as soon as possible.
Links to External Websites
Our website may contain links to external websites. Please be aware that we have no control over these websites and are not responsible for their content, security, or privacy practices. We recommend reviewing the privacy policies of any external sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. We encourage you to review this page periodically for any updates.
Questions or Concerns?
If you have any questions about our Privacy Policy or how your information is managed, please contact us at: castella@castella.com.au