Return Policy

At Castella, we understand that things don’t always go to plan.  We want you to be completely satisfied with your choice and offer a 60 day return policy period.   If 60 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return:

  1. The goods must have been purchased within 60 days
  2. The goods are returned unused and in the original packaging
  3. A receipt or proof of purchase needs to be included
  4. Before returning the goods, please notify us that you will be returning the goods by email to [email protected]
  5. All returns should be sent to Returns Team, Castella, 26 Station St, Moonah, Tasmania

Special orders, bespoke products and items made to order cannot be returned.

Once we have received the returned item, we will contact you to arrange a refund by the original method of payment (credit card or direct deposit), or credit your account.

Please note:

  1. We do not accept responsibility for the shipping costs of return products, and shipping costs are non-refundable.
  2. We do not guarantee that we will receive your returned order, therefore we recommend strongly using a trackable postage or courier service.