Privacy Policy

Castella Australia is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal information. All information is handled with the utmost care, in compliance with the Australian privacy laws.

The types of personal information we may collect about you include:

  • Name
  • Business Name
  • Delivery address
  • Phone number
  • Email address

This information is collected in many ways including phone, email, our website www.castella.com.au, your website, (social) media and publications. The information may be used  for a number of purposes connected with our business operations which include:

  • Provide you with the best service we can. We need this information to deliver products to you and complete transactions on your behalf.
  • Provide you with offers that are of more specific interest or benefit to you. You may unsubscribe from our marketing lists at any time.

Castella Australia may need to disclose personal details to:

  • Service providers who perform some of our services, such as deliveries, research, marketing, financial and legal.
  • Where required or authorised by law.

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to us or by us over the internet. The transmission an exchange of information is carried out at your own risk.

We may use cookies on our site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media feeds as part of our retargeting campaigns. If and when you choose to provide our site with your personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data from the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Our site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites.

Castella